Here is a copy of my email to Mary P. Customer Service which is self explanatory:
Good Morning Mary –
Words cannot express my gratitude and appreciation for the assistance you extended toward my purchase and then the tracking of the microphone for my Grandson. I received the parcel yesterday which is perfect as my Grandson is visiting me this weekend. I know he will be very excited about this surprise gift.
Mary, you are truly a champion! Not only did you go out of your way regarding my purchase and shipment, but you actually emailed me with an update last Saturday and then again on Sunday, which to me was way over the top and totally unexpected. You are definitely an ‘A Team’ member for Ozerty!!
Thank you.
Sheila Wesson