FAQ
Please read this page before contacting us:
Important: Here we have compiled the most important questions and answers to give you the information you need to know. If you cannot find an answer to your query on this page, write directly to kontakt@ozerty-deutschland.com , using our contact form at the bottom of this page or call us on +49 800 181 6612 and we will be happy to help you.
The order will be processed between 1 and 6 working days and the standard delivery time is 3 to 7 working days .
If less than 14 business days have passed, all you need to do is be patient, your item is on its way!
If your order has still not arrived in full after a maximum of 14 working days , please contact us so that we can check the tracking code and resend if necessary.
To track your order, click the Track my order link and enter your tracking code. It was emailed to you within 6 days of your purchase.
If you haven't received it, please check your spam folder. If it is not available, please contact us so that we can provide you with further information.
We currently only deliver to Germany. We are working on opening more shops for other countries.
If your item arrives broken or damaged, please contact our customer service team via email with a photo or video of the problem you encountered and we will promptly send you a new item. If you do not receive a response from us within 24 hours (Monday to Friday), please check your spam emails, we answer 100% of emails. Otherwise, contact us by telephone.
Yes, please first contact us via email to open a support ticket confirming your intention to return the item for exchange and complete the return process.
Please see our return and refund policy .
Of course, contact us and we will inform you about the procedure. You have 14 days from receipt of the goods. All you have to do is return the goods to us and we will issue the refund. Please see our return and refund policy .
We invite you to use our contact page or our email kontakt@ozerty-deutschland.com .
We commit to responding via email within 24 hours Monday to Friday. If these channels are not suitable for you, you can also contact us by phone.
Yes, as proof we accept payments via Visa, Mastercard, American Express and Paypal. These world leaders would never allow us to continue our business if we had a high rate of dissatisfied customers.
Your question is not included in these FAQs?
You can email us from Monday to Friday from 9:00 a.m. to 6:00 p.m. at kontakt@ozerty-deutschland.com
or via the contact form below.
Be sure to include your first and last name and email address so we can open your support ticket immediately. Our customer service team will reply you within 24 hours.
