Right of withdrawal for consumers

Consumers have the right within a period of fourteen days (extended period 30 days) to cancel this contract without giving reasons. The deadline for revocation is 14 days (extended period 30 days) from the day on which you or a third person named by you who is not the transporter received the goods. To exercise your right of withdrawal, please contact: MOJO FZ GmbH, Günther-Wagner-Allee 15B, 30177 Hannover, Germany, telephone: +49-(0)800-1816612, email: kontakt@ozerty-deutschland.com . A clear statement (for example by post or email) of your decision to withdraw from this contract is required. You can use the enclosed sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient to send the cancellation declaration in good time before the end of the deadline.

Extended right of withdrawal

In addition to the statutory 14-day cancellation period for consumers, the operator of meineshop.de offers an additional cancellation period of 16 days, resulting in a total cancellation period of 30 days.

Consequences of resignation

If you withdraw from this contract, we will refund all payments made by you, including delivery costs (except for additional costs incurred as a result of a more expensive shipping method not offered by us), immediately and no later than 14 days from the day on which we receive your declaration of withdrawal have received. For this repayment we use the same payment method as for the original transaction, unless expressly agreed otherwise; This will not incur any costs for you. The refund can be refused until we have received the goods back or until you have provided proof of the return shipment, whichever is earlier.

The goods must be returned or handed over immediately and at the latest within fourteen days from the day on which you inform us of the cancellation to the following address:

OZERTY Günther-Wagner-Allee 15B 30177 Hannover Germany

The deadline is met if you send the goods before the end of the deadline of fourteen days (extended deadline 30 days). We will cover the costs of returning the goods. Any loss in value of the goods only has to be accepted if this is due to handling that is unnecessary to check the nature, properties and functionality of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

  • To: MOJO FZ GmbH, Günther-Wagner-Allee 15B, 30177 Hannover, Germany. Telephone: +49-(0)800-1816612, Email: kontakt@ozerty-deutschland.com :
  • I/we ( ) hereby revoke the purchase contract concluded by me/us ( ) for the following goods:
  • Order date ( )/Receipt date ( )
  • Name of buyer(s)
  • Address of the buyer(s)
  • Signature of the buyer(s) (only for paper notification)
  • Date (*) Delete what is not applicable.

Free 30-day return policy

In addition to the statutory right of withdrawal, we grant a free right of return for a further 16 days after the 14-day statutory withdrawal period has expired. This means that you have a statutory right of withdrawal for 14 days and our free right of return for a total of 30 days. The periods start from the day of delivery of the goods. The extended right of return does not replace the statutory right of withdrawal, but extends it from the 15th to the 30th day. All goods that cannot be sent by parcel are excluded.

The European Commission offers a platform for out-of-court online dispute resolution (OS platform), accessible at http://ec.europa.eu/odr .

Contact us:

Customer service 9:00 a.m. - 6:00 p.m. Monday to Friday
Tel: +49 800 181 6612
E-mail: kontakt@ozerty-deutschland.com